Often if Hubvia is being difficult this is the first step to try:
If using Chrome - right click on the page, click "Inspect" and a developer panel will open.
Right Click on the refresh button for the page and a menu should display, click on Empty Cache and Hard Reload.
Once the page starts to reload, you can close the developer panel with the small x at the top right of the panel.
If this doesn't solve your problem, please check for Browser updates (Menu for your browser - Help - About and it should check for updates or show it is fully up to date.
If you're still having difficulties after the above steps, please reach out to a member of our IT Team so we can assist you!
Outside of Storm season you can reach us, M-F 8:00AM CST-5:00PM CST (If storm season is in full swing check announcements for our updated hours)
800-416-1773 Option 5, bccitsupport@brushclaims.com or with the Chat on this page.